Returns & Refunds

We want you to understand the return process before you order.

Return window

The applicable return-request window is displayed at checkout and in the order confirmation. Contact us before sending anything back so the return can be authorized and routed correctly.

Eligibility

Unless an item is faulty, returned merchandise must be unworn, unwashed, unaltered, and returned with original tags and packaging. Items marked final sale, personalized items, gift cards, and hygiene-sensitive goods may be excluded where permitted by law.

Start a return

Email luruiservice@hotmail.com and include your order number when applicable. We will provide the available instructions and return address. Unapproved parcels may be delayed or refused.

Before sending the item

Wait for the return instructions, confirm which item is being returned, and package it so it is protected in transit. Remove or cover unrelated shipping labels, keep proof of sending, and use any required reference supplied by support. The return address may differ from the original dispatch address, so do not send a parcel to an address found on packaging without confirmation.

Return shipping and responsibility

The instructions will explain the available return method and who is responsible for its cost. Unless the item is faulty, incorrect, or local law requires otherwise, return-shipping costs may be the customer's responsibility. The item remains your responsibility while it is being returned, so use a suitable service and retain the receipt or tracking record.

Inspection and refunds

After the return arrives, it is inspected. Approved refunds are sent to the original payment method; bank processing time is outside our control. Original shipping charges and return shipping are non-refundable unless required by law or the item arrived faulty or incorrect.

Refund timing and payment methods

We will communicate the result after the returned item has been received and reviewed. If approved, the refund is submitted to the original payment method. The date it appears depends on the payment provider and financial institution. Store credit, gift-card, split-payment, or other payment arrangements, where used, follow the method and amount recorded on the original order.

Exchanges and replacement orders

Availability can change while a return is in transit. Unless support confirms a direct exchange for the specific request, the usual route is to return the eligible item and place a separate order for the preferred option. A replacement order has its own availability, price, delivery charge, and confirmation; a requested option is not reserved until an order is accepted.

Damaged or incorrect items

Contact us as soon as possible with the order number and clear photographs. Your statutory consumer rights are not limited by this policy.

Fair use and mandatory rights

We may decline a request that does not meet the stated eligibility conditions or shows misuse, while still honoring rights that cannot legally be excluded. Nothing on this page removes remedies available for faulty, misdescribed, or incorrectly supplied goods under applicable consumer law. If a local rule gives you a longer period or additional remedy, that rule takes priority.