Privacy policy

Privacy Policy

This Privacy Policy describes how toravineox.com, operated by Haikou Lurui Technology Co., Ltd., collects, uses, and protects your personal information when you visit our website or make a purchase from us. We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you provide directly to us during checkout, account registration, or contact inquiries, including:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party payment gateways only)
Order history and transaction records
Communications with our customer support team

Automatically Collected Information

When you browse our website, we may automatically collect certain technical data, including:

IP address
Browser type and device information
Website interaction and navigation behavior
Cookies and tracking data

This information helps us improve site functionality and your shopping experience.

2. How We Use Your Information

Your information is used solely to:

Fulfill and manage your orders
Process payments and shipping
Communicate with you regarding purchases, account updates, or inquiries
Provide customer support and after-sales service
Improve website performance, security, and user experience
Send marketing communications only if you opt in
Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share data only with trusted service partners as necessary to operate our business, including:

Payment processors
Shipping and logistics providers
Email and marketing service platforms
Website analytics tools

These third parties are contractually obligated to protect your data and use it only for their designated services.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure correct website functionality
Analyze traffic and customer behavior
Improve site performance and personalization

You may modify your browser settings to manage or block cookies at any time. However, disabling cookies may affect certain site features.

5. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide ongoing customer support
Fulfill legal, accounting, or security obligations

After this period, data is securely deleted or anonymized.

6. Your Rights

Depending on your local jurisdiction, you have the right to:

Access your personal information
Request correction or updates to your data
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your personal data (data portability)

To exercise these rights, please contact us at:

📧 luruiservice@hotmail.com

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information from:

Unauthorized access
Data breaches
Alteration or misuse

All transactions are encrypted and processed securely via third-party payment platforms. We never store full credit card numbers on our servers.

8. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in different countries. We ensure that any international data transfer complies with applicable privacy laws and data protection standards.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If we become aware that data has been collected from a child, it will be promptly deleted.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Effective Date.”

Your continued use of toravineox.com following any updates implies acceptance of the updated Privacy Policy.

11. Contact Information

For any questions regarding this Privacy Policy or your personal data:

Website: www.toravineox.com
Email: luruiservice@hotmail.com
Phone: +86 13184203957