Return policy

Return & Refund Policy

At toravineox.com, your satisfaction is our priority. We carefully craft and inspect every patterned wallet before shipping. If your purchase does not meet your expectations, we are ready to assist you. Please review the return and refund information below to understand your rights and our procedures.

1. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

Returned items must be:

Unused, unworn, and in original condition
Free of scratches, stains, odors, or signs of use
Returned with original tags, packaging, and accessories intact
Accompanied by proof of purchase (order number or receipt)

Because our wallets are hand-crafted, slight variations in texture or pattern are natural characteristics and are not considered defects.

2. Items Not Eligible for Return

Returns cannot be accepted for:

Items marked as Final Sale or Non-Returnable
Products showing signs of wear, misuse, or alteration
Returns made without prior approval from our support team
Returns sent beyond the 30-day eligibility window

3. How to Initiate a Return

To request a return:

Step 1 — Contact Us

Email our support team at luruiservice@hotmail.com within 30 days of receiving your order. Include:

Your order number
Item name
Reason for return
Photos (if the item is defective or damaged)

Step 2 — Receive Authorization

Our team will reply within 1–2 business days with your return approval and instructions, including the return shipping address.

Step 3 — Ship the Item

Return your item securely packaged.
Use a trackable shipping method.

Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.

Step 4 — Inspection

Once received, items are inspected within 2–4 business days to confirm eligibility.

4. Refunds

After inspection approval:

Refunds are issued to the original payment method within 5–10 business days.
Processing time may vary by bank or payment provider.

Important Notes:

Original shipping charges are non-refundable.
Return shipping costs are the customer's responsibility unless the return is due to our error.

5. Exchanges

At this time, we do not offer direct exchanges.

To replace an item:

Submit a return for your original order.
Once your refund is processed, place a new order directly on toravineox.com.

6. Damaged or Defective Items

If your wallet arrives damaged, defective, or incorrect:

Notify us within 7 days of delivery at luruiservice@hotmail.com.
Provide your order number and clear photos or videos of the issue.

After verification, we will provide a replacement or full refund at no additional cost.

7. Lost or Missing Packages

If your shipment is confirmed lost in transit, our team will work directly with the carrier. We will provide a replacement or refund once the shipping investigation is completed.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

Check your Payment Account (PayPal, card provider, etc.).
Contact your financial institution.
Email us at luruiservice@hotmail.com for assistance.

9. Abuse of Policy

We reserve the right to refuse service or deny refunds if we detect:

Excessive return activity
Fraudulent behavior
Violation of return terms

10. Contact Support

If you have any return or refund questions, please contact us:

Website: www.toravineox.com
Email: luruiservice@hotmail.com
Phone: +86 13184203957