Shipping policy

Shipping Policy

At toravineox.com, we are committed to delivering your handcrafted patterned wallets safely, efficiently, and reliably across the globe. Each order is carefully packaged and prepared to ensure our products reach you in perfect condition. Please review our shipping terms below before placing your order.

1. Shipping Destinations

We offer worldwide shipping to most countries and regions. Delivery availability may depend on carrier service coverage and local regulations. If your shipping location is restricted or classified as remote, our customer support team may contact you to discuss alternative arrangements.

2. Shipping Costs

✅ Free Standard Shipping on orders over $179 USD
Orders below $179 USD will be charged a standard shipping fee calculated and displayed during checkout based on delivery destination and package weight.

All shipping charges are clearly shown before you complete your purchase.

3. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Please note:

Orders placed on weekends or holidays will be processed the next business day.
During promotional events or peak shopping seasons, processing may take slightly longer due to increased order volume.

4. Estimated Delivery Time

Delivery times depend on your location:

United States / Canada / Europe / Australia: 7–15 business days
Asia: 5–12 business days
Other regions: 10–20 business days

Delivery time estimates do not include processing delays or customs clearance periods. Unforeseen weather, international transit issues, or courier delays can extend delivery times.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with your:

Tracking number
Carrier name
Tracking link

Tracking updates may appear within 24–48 hours of shipment confirmation.

6. Shipping Address Accuracy

Please ensure all shipping details are complete and correct at checkout.

We are not responsible for:

Delays or losses caused by incorrect or incomplete addresses
Orders returned due to delivery attempts to invalid addresses

Any reshipping caused by customer address errors may require additional shipping costs.

7. Customs, Duties & Taxes

International orders may be subject to:

Customs duties
VAT or import taxes
Brokerage fees

These charges are set by your local customs authority and are not included in our product prices or shipping fees. Customers are responsible for all applicable fees imposed by destination countries.

8. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us:

📧 luruiservice@hotmail.com

We will coordinate with the shipping carrier to investigate and assist in resolving the issue.

If a shipment is confirmed as lost, we will issue either:

A replacement order, or
A full refund, according to customer preference and availability.

9. Damaged Shipments

If your package arrives visibly damaged:

Take photos of the package and item immediately.
Contact us within 7 days of delivery at luruiservice@hotmail.com with your order number and images.

After verification, we will offer a replacement or full refund at no additional cost.

10. Shipping Limitations

Some international destinations may experience longer transit times or limited carrier coverage. If delivery is not available to your location, our team will notify you promptly and offer alternative solutions or refunds.

11. Customer Support

For shipping or delivery assistance, contact us:

Website: www.toravineox.com
Email: luruiservice@hotmail.com
Phone: +86 13184203957